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Chatbots for Action-Oriented Language Learning

Using Elbot to Enhance Conflict-Solving Skills in Learners of German as a Foreign Language

Francesca Mazzilli    Università degli Studi di Bari «Aldo Moro», Italia    



The aim of this study is to investigate (i) how learners perceive the non-educational chatbot Elbot as a language learning tool in a formal context (university German course), and (ii) to what extent a set of task-oriented interactions with Elbot influences the learners’ behaviour (e.g. lexical choices) during a separate activity. For these purposes, this study outlines a lesson/experiment focused on the enhancement of conflict-solving skills in German as a foreign language. A mixed-methods approach was applied to evaluate Elbot’s contribution to the lesson as well as its impact on the learners’ choice of basic strategies to solve a conflict. The study concludes with the discussion of the advantages of developing an edu-bot based on an existing non-educational chatbot. In this regard, the research also provides some concrete proposals based on the results of the data analysis.

31 Marzo 2021
23 Marzo 2021
25 Maggio 2020

Keywords: Conflict-solving skillsNon-educational botsChatbotsGerman as a Foreign LanguageEdu-botsDialogue-based CALLElbotAcademic language educationChat-based human-computer interactionAction-oriented language education

Copyright: © 2021 Francesca Mazzilli. This is an open-access work distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction is permitted, provided that the original author(s) and the copyright owner(s) are credited and that the original publication is cited, in accordance with accepted academic practice. The license allows for commercial use. No use, distribution or reproduction is permitted which does not comply with these terms.