Evaluating the Level of Service of Ferry Ports
A Methodological Proposal
Quality of transport service is a crucial factor to provide transport services in line with the users expectations. In this research, we start from previous knowledge of the concept Level of Service (LOS) in the transport sector to evaluate whether tools and scales defined in previous studies are also applicable in defining the level of service in the ferry port. We decided to focus on the tool for measuring service quality in Ro-Ro ferry ports because they are the most important and often the only connection between the island and the mainland. Therefore, they are an essential factor in ensuring the sustainable development of the islands.