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Evaluating the Level of Service of Ferry Ports

A Methodological Proposal

Vlatka Stupalo    University of Zagreb, Croatia    

Natalija Kavran    University of Zagreb, Croatia    

Marko Šoštarić    University of Zagreb, Croatia    

Andrej Dávid    University of Zilina, Slovakia    

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abstract

Quality of transport service is a crucial factor to provide transport services in line with the users expectations. In this research, we start from previous knowledge of the concept Level of Service (LOS) in the transport sector to evaluate whether tools and scales defined in previous studies are also applicable in defining the level of service in the ferry port. We decided to focus on the tool for measuring service quality in Ro-Ro ferry ports because they are the most important and often the only connection between the island and the mainland. Therefore, they are an essential factor in ensuring the sustainable development of the islands.

Published
Sept. 7, 2022
Submitted
June 15, 2022
Language
EN
ISBN (PRINT)
978-88-6969-618-3
ISBN (EBOOK)
978-88-6969-617-6

Keywords: Transport service qualityMaritime transportPort managementLevel of serviceMaritime passenger services

Copyright: © 2022 Vlatka Stupalo, Natalija Kavran, Marko Šoštarić, Andrej Dávid. This is an open-access work distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction is permitted, provided that the original author(s) and the copyright owner(s) are credited and that the original publication is cited, in accordance with accepted academic practice. The license allows for commercial use. No use, distribution or reproduction is permitted which does not comply with these terms.