Evaluating the Level of Service of Ferry Ports

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DC Field	Value
dc.identifier	ECF_chapter_9584
dc.contributor.author	Dávid Andrej
dc.contributor.author	Kavran Natalija
dc.contributor.author	Stupalo Vlatka
dc.contributor.author	Šoštarić Marko
dc.title	Evaluating the Level of Service of Ferry Ports. A Methodological Proposal
dc.type	Chapter
dc.language.iso	en
dc.description.abstract	Quality of transport service is a crucial factor to provide transport services in line with the users expectations. In this research, we start from previous knowledge of the concept Level of Service (LOS) in the transport sector to evaluate whether tools and scales defined in previous studies are also applicable in defining the level of service in the ferry port. We decided to focus on the tool for measuring service quality in Ro-Ro ferry ports because they are the most important and often the only connection between the island and the mainland. Therefore, they are an essential factor in ensuring the sustainable development of the islands.
dc.relation.ispartof	Studi e ricerche
dc.publisher	Edizioni Ca’ Foscari - Venice University Press, Fondazione Università Ca’ Foscari
dc.issued	2022-09-07
dc.dateSubmitted	2022-06-15
dc.identifier.uri	http://edizionicafoscari.it/en/edizioni4/libri/978-88-6969-618-3/evaluating-the-level-of-service-of-ferry-ports/
dc.identifier.doi	10.30687/978-88-6969-617-6/004
dc.identifier.issn	2610-993X
dc.identifier.eissn	2610-9123
dc.identifier.isbn	978-88-6969-618-3
dc.identifier.eisbn	978-88-6969-617-6
dc.rights	Creative Commons Attribution 4.0 International Public License
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/
item.fulltext	with fulltext
item.grantfulltext	open
dc.peer-review	no
dc.subject	Level of service
dc.subject	Maritime passenger services
dc.subject	Maritime transport
dc.subject	Port management
dc.subject	Transport service quality

Chapter
open access

Evaluating the Level of Service of Ferry Ports

A Methodological Proposal

Vlatka Stupalo University of Zagreb, Croatia

Natalija Kavran University of Zagreb, Croatia

Marko Šoštarić University of Zagreb, Croatia

Andrej Dávid University of Zilina, Slovakia

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abstract

Quality of transport service is a crucial factor to provide transport services in line with the users expectations. In this research, we start from previous knowledge of the concept Level of Service (LOS) in the transport sector to evaluate whether tools and scales defined in previous studies are also applicable in defining the level of service in the ferry port. We decided to focus on the tool for measuring service quality in Ro-Ro ferry ports because they are the most important and often the only connection between the island and the mainland. Therefore, they are an essential factor in ensuring the sustainable development of the islands.

Published

Sept. 7, 2022

Submitted

June 15, 2022

Language

ISBN (PRINT)

978-88-6969-618-3

ISBN (EBOOK)

978-88-6969-617-6

Keywords: Maritime passenger services • Maritime transport • Level of service • Transport service quality • Port management

permalink: http://doi.org/10.30687/978-88-6969-617-6/004

Copyright: © 2022 Vlatka Stupalo, Natalija Kavran, Marko Šoštarić, Andrej Dávid. This is an open-access work distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction is permitted, provided that the original author(s) and the copyright owner(s) are credited and that the original publication is cited, in accordance with accepted academic practice. The license allows for commercial use. No use, distribution or reproduction is permitted which does not comply with these terms.

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