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Research Article

Chatbots for Action-Oriented Language Learning

Using Elbot to Enhance Conflict-Solving Skills in Learners of German as a Foreign Language

Francesca Mazzilli    Università degli Studi di Bari «Aldo Moro», Italia    



The aim of this study is to investigate (i) how learners perceive the non-educational chatbot Elbot as a language learning tool in a formal context (university German course), and (ii) to what extent a set of task-oriented interactions with Elbot influences the learners’ behaviour (e.g. lexical choices) during a separate activity. For these purposes, this study outlines a lesson/experiment focused on the enhancement of conflict-solving skills in German as a foreign language. A mixed-methods approach was applied to evaluate Elbot’s contribution to the lesson as well as its impact on the learners’ choice of basic strategies to solve a conflict. The study concludes with the discussion of the advantages of developing an edu-bot based on an existing non-educational chatbot. In this regard, the research also provides some concrete proposals based on the results of the data analysis.

Keywords: Chatbots. Conflict-solving skills. Action-oriented language education. Dialogue-based CALL. Elbot. German as a Foreign Language. Academic language education. Edu-bots. Non-educational bots. Chat-based human-computer interaction.

Language: en

Submitted: May 25, 2020
Accepted: March 23, 2021
Published: March 31, 2021

permalink: http://doi.org/10.30687/ELLE/2280-6792/2021/01/005

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License